Business Process Operations
The State of Oklahoma Business Process Operations (BPO) Center of Excellence is the state’s central organization for process optimization, supporting each of the executive branch agencies. Our mission is to improve Oklahoma state government services by optimizing processes and providing insight into process performance via metrics and dashboards. We lead and support state agencies to build a culture of continuous process improvement. We leverage optimization exercises from multiple methodologies, to create a statewide standard that empowers employees and improves the efficiency and effectiveness of state government services for the citizens of Oklahoma.
Process Consulting
There are times when we all need a little extra support. Request an engagement with one of our BPO experts.
Value Chain Documentation
Wondering how to deliver the most value for the least cost? Let us help you document your value chain and identify opportunities.
Process Library
Leverage common processes from other agencies as well as tools and templates to execute your own business process optimization.
Journey Mapping
Learning what a customer experiences through journey mapping your services will enable you to improve experiences and agency perception.
Metrics and Dashboards
Wondering how to illustrate the fantastic work you are doing? Let us help you select the right metrics and dashboards for your processes.
Tools and Templates
Feel free to search our tools and templates library to find a plethora of documentation you can leverage to execute your own business process optimization.
Results
BPO leaders are saving time and money by improving the quality of government services.
Resources
Assistance is at your fingertips with our numerous resources.
Request Support
There are times when we all need a little extra help. Request an engagement with one our BPO experts.
About
We replicate successes and eliminate failures to better serve Oklahomans.
“Optimizing the state’s business processes holistically will yield dramatic returns for years to come.”
– Steven Harpe, Chief Operating Officer
