About Us
BPO leaders are committed to improving Oklahoma government every day. Learn more about our office and the guiding principles to our approach below.
- Overview
- What We Do
- How We Measure Efficiency
We identify efficiency opportunities and partner with agencies to optimize
their services to Oklahomans.
Value Chain
Wondering how to deliver the most value for the least cost? Let us help you document your value chain and identify opportunities.
Process Library
Leverage common processes from other agencies by selecting an optimized process from our shared repository.
Customer Journey Mapping
Learning what your customer experiences through journey mapping your services will enable you to improve experiences and the perception of your agency.
Tools & Templates Library
Feel free to search our tools and templates library to find a plethora of documentation you can leverage to execute your own business process optimization.
Process Consulting & Optimization Engagements
There are times when we all need a little extra support. Request an engagement with one of our BPO experts.
Metrics, Measures & Dashboards Library
Wondering how to illustrate the fantastic work you are doing? Let us help you select the right metrics and dashboards for your processes.
What We Do and How We Do It
- Program / Portfolio Management
- Service Level Agreements
- Resource Management
- Change Management
- Business Value Vision
- Services Portfolio
- Capabilities Management
- Knowledge
- Methodologies
- Reusable Components
- Libraries
- Standards
- Tools
- KPI Measurements / Tracking
- Service Level Management
- Value
- Subject Matter Expert (SME) Services
- Solution Development
- Reusable Solutions
- Training
- Internal Certifications
- Readiness / Skills Assessment
- Best practices
- Team building
- Mentoring
