About Network and Server Operations
The Network and Server Operations team builds and supports infrastructure for state data and applications including network connectivity, servers and storage, phones and call center systems, and cabling.
Network Connectivity
We troubleshoot network outages and provide hardwired and wireless network connectivity, along with routers, switches, load balancing and firewalls for applications and services.
Telecommunications
We support physical phones (in HVS) and e-Fax.
Cloud Services
We implement tools to assist servers and integrate cloud technologies.
Cable and Tower Management
We check and modify existing cable, repair damaged cable, install new cable or cable racks and other fiber requests. We also help with service tower management.
Storage and Backup
Our network of servers stores a massive quantity of state data, including health records, tax information and other confidential materials.
How Can We Help?
OMES Service Desk
Submit a help request, use our chat support, view our top FAQ or track your request progress
Non-State Employee?
If you are not a state employee, fill out our Web Service Request Form for assistance from our team
The strategic plan and radar map provides a three-year plan for upcoming product and service changes.
The service map is used to find more information about our escalation tiers.
Network and Server Operations Plan (PDF)
Strategic Radar Map (PDF)
Service Map (PDF)
