Monthly IS Updates

• The OMES Service Desk is getting an upgrade with new features and enhancements to boost productivity and improve user experience. This includes upgrading the portals within ServiceNow, making the employee center for state employees and the government service portal for citizen customers.
• OMES is collaborating with Amazon Web Services to provide a customizable call center solution aimed at delivering exceptional customer service. The solution, powered by AWS Connect, offers scalability and customization through open APIs and development tools, allowing it to adapt to diverse business needs.

The Customer Success team is reaching out to agencies with call centers to kick off discussions about this comprehensive solution.

• The network team continues the process of replacing network hardware across the state to refresh end-of-lease equipment, standardize all older network configurations to the current OMES standard and upgrade other equipment to increase functionality and performance.

In August and continuing through September, the network team has, or will be servicing:

1. Oklahoma Tourism and Recreation Parks.
2. Oklahoma Department of Rehabilitation Services.
3. Oklahoma Department of Transportation.
4. Office of Juvenile Affairs.
5. Oklahoma Department of Veteran Affairs.
6. Oklahoma State Department of Health.

• This summer the OMES Cyber Command team participated in Cyber Shield, a large-scale cyber defense training exercise hosted by the National Guard. The state fielded two NetWars teams, and both excelled! One team secured a first-place finish, while the other took home a notable fourth place.

   

  The Cyber Shield team also achieved a remarkable first-place victory for the third year in a row. Read more about this in our blog post.
  

• To better serve agencies, OMES, in partnership with AT&T, assessed the usage of older telephone products and services and found opportunities to potentially reduce agencies monthly phone bill. 

Although OMES can't directly modify agencies AT&T accounts, we suggest potential improvements based on our findings. We recommend a three-step approach: Assessment, Review, and Transition.

If you're interested in exploring these potential cost savings, please contact the Service Desk by creating a ticket or calling 405-521-2444 to schedule a meeting.

• The Data Services team is excited to offer workshops focused on State Data Strategy and Emerging Technology Strategic Planning. These sessions will help your team build robust roadmaps, leverage cutting-edge technologies and enhance data-driven decision-making. Please reach out to jessica.gateff@omes.ok.gov to learn more.
• The Data Services team is committed to harnessing the power of emerging technologies like Artificial Intelligence (AI) and Generative AI (GenAI) to automate processes, provide real-time data insights, and improve decision-making across state agencies. 
  

Check out the State of Oklahoma Emerging Technology Playbook for an overview of how these technologies can enhance efficiency, effectiveness and service delivery. Please reach out to Deputy Director of Data Services Jessica Gateff to get started with emerging technologies or submit a project initiation request